Effective September 14, 2026 · Last updated September 14, 2026
1. Acceptance of These Terms
These Terms and Conditions (“Terms”) are a legally binding agreement between you (“Customer,” “you,” or “your”) and The Door Fixer LLC, a Texas limited liability company (“The Door Fixer,” “Company,” “we,” “us,” or “our”). These Terms govern (a) your use of our website at www.thedoorfixertx.com (the “Site”), and (b) all door supply, installation, repair, adjustment, and related services we provide, whether requested through the Site, by phone, by text message, by email, or in person (the “Services”).
By accessing the Site, requesting an estimate, scheduling an appointment, accepting an estimate or work order, or allowing us to begin work, you agree to these Terms. If you do not agree, do not use the Site or the Services. If you are engaging us on behalf of a company, property owner, or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.
PLEASE READ SECTION 17 CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS.
2. Order of Precedence
If we provide you with a signed written estimate, proposal, work order, or service agreement for a specific job (a “Work Order”), the Work Order will control over these Terms to the extent of any direct conflict. In all other respects these Terms apply to and are incorporated into every Work Order. Our Privacy Policy, available on the Site, is incorporated into these Terms by reference.
3. Use of the Site
Eligibility. You must be at least eighteen (18) years old to request Services or submit information through the Site.
Accuracy. You agree to provide accurate, current, and complete information when requesting an estimate or scheduling Services, and to update it as necessary.
Prohibited conduct. You agree not to use the Site for any unlawful purpose; to scrape, harvest, or collect data from the Site by automated means; to submit false requests, spam, or malicious code; to interfere with the Site’s operation or security; to impersonate any person or entity; or to infringe the intellectual property or privacy rights of any person.
Availability. We may modify, suspend, or discontinue the Site or any feature at any time without notice. We do not guarantee that the Site will be available, uninterrupted, or error-free.
4. Estimates and Quotes
Basis of estimates. Estimates and quotes are based on the information, photos, measurements, and descriptions you provide and on conditions observable at the time of any on-site inspection. Estimates are good-faith approximations and are not guarantees of final cost unless the Work Order expressly states a fixed price.
Validity. Unless otherwise stated, an estimate is valid for thirty (30) days from the date issued. Material prices are subject to change by suppliers and manufacturers, and estimates may be revised if materials are not ordered within the validity period.
Site conditions and hidden defects. Doors, frames, and hardware often conceal conditions that cannot be identified until work begins, including rotted or damaged framing, out-of-plumb or out-of-square openings, water damage, pest damage, non-standard sizes, improper prior installations, structural issues, and code deficiencies. If we discover such conditions, we will stop and notify you, and any additional work will be priced as a Change Order under Section 6. We are not responsible for delays or additional costs arising from concealed conditions.
Estimates are free; service fees are stated in the estimate. We do not charge to come out and provide an estimate. If a service call, diagnostic, or trip fee applies to a job, it will be stated in your estimate or Work Order before work is scheduled.
5. Scheduling, Cancellations, and Rescheduling
Appointment windows. Appointment times are estimates. We will make reasonable efforts to arrive within the scheduled window and to notify you of delays, but arrival times are not guaranteed.
Customer cancellations. You may cancel or reschedule a service appointment without charge by notifying us at least twenty-four (24) hours before the scheduled start time. Cancellations with less notice, or situations where our technician arrives and cannot access the property or perform the work for reasons within your control, may be subject to the trip or service fee, if any, stated in your estimate or Work Order.
Company rescheduling. We may reschedule appointments due to weather, illness, emergencies, material delays, or other circumstances beyond our reasonable control. We will notify you as soon as practicable and offer the next available time.
Three-day right to cancel (in-home sales). If you enter into a contract with us for goods or services totaling $25 or more during a visit at your home or at a location other than our regular place of business, you may have the right under the Texas Home Solicitation Transactions Act (Texas Business and Commerce Code Chapter 601) and the Federal Trade Commission’s Cooling-Off Rule (16 C.F.R. Part 429) to cancel that transaction without penalty within three (3) business days after signing. Where applicable, we will provide you with a written notice of this right and a cancellation form at the time of the sale. This right does not apply where you have requested emergency repairs and have waived the right in a separate signed writing, or in other circumstances excluded by law.
6. Changes to the Work
Any change to the scope, materials, specifications, or price of the Services after you accept an estimate or Work Order must be documented in a change order approved by you (a “Change Order”). Approval may be given in writing, by email, or by text message, and your verbal authorization to our technician on site followed by our written confirmation will also constitute approval. We are not obligated to perform any additional or changed work without an approved Change Order, and you agree to pay for all approved Change Orders at our then-current rates.
7. Pricing, Deposits, and Payment
Deposits. For jobs involving special-order or custom materials, or for jobs exceeding a value we specify, we may require a deposit—typically fifty percent (50%) of the estimated total—before ordering materials or scheduling work. The deposit amount and terms will be stated on the Work Order.
Payment due. Unless the Work Order provides a different schedule, the balance is due in full upon completion of the Services and before our technician leaves the site. For multi-phase projects, progress payments are due as stated in the Work Order.
Accepted methods. We accept cash, checks, and major credit and debit cards, and electronic payment methods we make available. A convenience fee for card payments may apply where permitted by law and disclosed before payment.
Late payments. Amounts not paid when due will accrue a late charge of one and one-half percent (1.5%) per month (18% per annum) or the maximum rate permitted by Texas law, whichever is less, from the due date until paid. You agree to reimburse our reasonable costs of collection, including collection agency fees, court costs, and attorney’s fees, to the extent permitted by Chapter 38 of the Texas Civil Practice and Remedies Code and other applicable law.
Returned payments. A fee of $30.00 (or the maximum amount permitted under Texas Business and Commerce Code § 3.506) will be charged for any check or electronic payment returned unpaid.
Taxes. Prices are exclusive of applicable sales and use taxes unless otherwise stated. Sales tax will be applied as required by the Texas Comptroller of Public Accounts based on the nature of the work (for example, repair and remodeling of residential real property versus nonresidential real property).
Disputed charges. If you dispute any charge, you must notify us in writing within ten (10) days of the invoice date, identifying the disputed item and the reason. Undisputed portions remain due on the original due date.
8. Materials and Special Orders
Special-order and custom items. Doors, slabs, pre-hung units, glass inserts, hardware, and other items that are custom-made, cut to size, or ordered specifically for your job are non-cancellable and non-refundable once the order has been placed with the supplier, except to the extent the supplier accepts a return and refund, in which case we will pass through any refund we actually receive less restocking or shipping fees.
Manufacturer variations. Wood, veneer, fiberglass, steel, glass, and finish products may vary in color, grain, texture, and dimension from samples, catalog images, or previously installed products. Such variations within manufacturer tolerances are not defects.
Lead times. Manufacturer and supplier lead times are estimates and may change. We are not liable for delays in the delivery of materials caused by suppliers, manufacturers, carriers, or other third parties.
Customer-supplied materials. If you supply your own doors, hardware, or materials, we will install them using good workmanship, but we make no warranty of any kind regarding customer-supplied materials, their fit, their suitability, or the performance of the finished installation to the extent affected by those materials. Additional labor caused by defective, incomplete, mis-sized, or non-standard customer-supplied materials will be billed as a Change Order.
Removed materials. Unless you instruct us otherwise in writing before work begins, removed doors, hardware, and debris become our property and will be disposed of at our discretion.
9. Customer Responsibilities
To allow us to perform the Services safely and efficiently, you agree to:
provide safe and timely access to the work area and, where necessary, to electrical power and water;
clear the work area of furniture, décor, valuables, fragile items, rugs, and personal property, and protect or relocate items in adjacent areas that could be affected by dust, vibration, or debris;
secure pets and keep children and other occupants away from the work area while work is in progress;
disclose known hazards or conditions at the property, including the presence of asbestos, lead-based paint (particularly in structures built before 1978), mold, pests, structural problems, or prior water damage;
obtain any approvals required from a homeowners’ association, landlord, or other party with authority over the property;
confirm that you are the owner of the property or are authorized by the owner to order the Services; and
inspect the completed work with our technician and identify any concerns before the technician leaves the site.
Permits and code. Most door repair and replacement work does not require a permit. Where a permit or inspection is required by the applicable municipality, we will inform you, and unless the Work Order states otherwise, permit fees and any work required to bring pre-existing conditions into compliance with current codes are your responsibility and will be billed as a Change Order.
Hazardous materials. We do not test for, abate, or remove asbestos, lead-based paint, or mold. If such materials are discovered or suspected, we may suspend work until the condition is addressed by a qualified professional at your expense.
10. Warranties
Workmanship. Any warranty on our labor, including its duration, scope, and exclusions, is as stated in the applicable Work Order. If the Work Order does not state a workmanship warranty, we will perform the Services in a good and workmanlike manner, and any claim regarding our labor must be made to us in writing promptly after you discover the issue so that we have a reasonable opportunity to inspect and correct it.
Manufacturer warranties. Doors, hardware, glass, weather-stripping, and other products we supply are covered by the manufacturer’s warranty, if any, which we will pass through to you. We do not independently warrant manufactured products, and manufacturer warranty claims are subject to the manufacturer’s terms, procedures, and exclusions. We will assist you in submitting a manufacturer warranty claim, but labor to remove and reinstall a product replaced under a manufacturer’s warranty is chargeable unless the manufacturer’s warranty or your Work Order covers it.
Exclusions. No warranty of any kind covers: (a) normal wear and tear, weathering, fading, or settling of the structure; (b) damage caused by misuse, abuse, neglect, accident, forced entry, vandalism, storms, flooding, fire, or other events beyond our control; (c) failure to perform routine maintenance (including lubrication, adjustment, and re-finishing of exterior wood doors); (d) alterations, repairs, or adjustments made by anyone other than us; (e) problems caused by conditions of the property that we did not create, including foundation movement, framing defects, moisture intrusion, or pre-existing damage; (f) customer-supplied materials; (g) cosmetic issues not identified at the walk-through at completion; or (h) any work for which payment has not been received in full.
TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO PRODUCTS WE SUPPLY OR INSTALL, OTHER THAN THOSE EXPRESSLY STATED IN THESE TERMS OR YOUR WORK ORDER.
11. Website Disclaimer
THE SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. Information on the Site, including descriptions of services, pricing ranges, and do-it-yourself tips or general guidance, is provided for informational purposes only, may not apply to your particular situation, and does not constitute a binding offer. We do not warrant that the Site will be accurate, complete, secure, or free of errors, viruses, or other harmful components.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL THE DOOR FIXER, ITS MEMBERS, MANAGERS, EMPLOYEES, TECHNICIANS, OR SUBCONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOSS OF USE, LOSS OF RENTAL INCOME, DIMINUTION IN PROPERTY VALUE, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO A PARTICULAR JOB WILL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID US FOR THAT JOB.
Nothing in these Terms limits liability for death or bodily injury caused by our negligence, for our fraud or willful misconduct, or for any liability that cannot be limited under applicable law, including your rights under the Texas Deceptive Trade Practices–Consumer Protection Act to the extent those rights cannot be waived.
Pre-existing and adjacent conditions. We are not responsible for pre-existing damage to doors, frames, trim, flooring, walls, paint, stucco, siding, tile, or other finishes, or for cosmetic damage to adjacent surfaces that is reasonably incidental to door removal and installation (for example, minor drywall or paint touch-up at the frame perimeter), unless the Work Order specifically includes finish or repair work for those areas.
13. Indemnification
You agree to defend, indemnify, and hold harmless The Door Fixer and its members, managers, employees, technicians, and subcontractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to (a) your breach of these Terms or any Work Order; (b) inaccurate or incomplete information you provide, including regarding property ownership, authority, or hazardous conditions; (c) your violation of any law or the rights of a third party; or (d) any claim by a tenant, occupant, homeowners’ association, or other third party related to work you ordered at the property.
14. Notice Regarding Mechanic’s and Materialman’s Lien Rights
Under Chapter 53 of the Texas Property Code, a contractor who furnishes labor or materials for the construction, repair, or improvement of real property may have a lien on the property to secure payment. If you fail to pay for the Services when due, The Door Fixer may exercise its lien rights against the property where the work was performed, subject to the notice and filing requirements of Texas law. For work on a residential homestead, Texas law imposes additional requirements, including that a written contract be signed by both spouses (where applicable) before work begins and that certain statutory disclosures be provided; where applicable, we will provide the disclosure statement required by Texas Property Code § 53.255 with your written contract. This notice is provided for your information and does not itself create a lien.
15. Intellectual Property
The Site and all content on it—including text, graphics, logos (including The Door Fixer name and logo), photographs, videos, designs, and software—are owned by The Door Fixer or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws. You may view and print pages from the Site for your personal, non-commercial use in connection with obtaining our Services. You may not copy, modify, distribute, sell, or use any Site content or our marks for any other purpose without our prior written permission.
16. Photographs, Reviews, and Testimonials
Job photos. You agree that we may photograph and video-record the doors and work areas before, during, and after the Services for documentation, quality-control, warranty, and dispute-resolution purposes.
Marketing use. Unless you notify us in writing that you object, we may use photographs and videos of the completed work in our portfolio, on the Site, on social media, and in other marketing materials. We will not include your name, address, house number, or any image that identifies your property or family without your separate consent.
Reviews and testimonials. If you submit a review, testimonial, or other feedback to us or on a public platform, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display it (with your first name and city, or anonymously) in connection with promoting our business. We do not offer compensation in exchange for reviews and do not suppress or alter negative reviews.
17. Dispute Resolution, Arbitration, and Class Action Waiver
Please read this section carefully. It affects your rights.
Informal resolution first. We value our customers and want to resolve any concern quickly. Before starting any formal proceeding, you agree to contact us at info@thedoorfixertx.com with a written description of the dispute and the resolution you are seeking, and to give us thirty (30) days to attempt to resolve it in good faith. We agree to do the same before starting a proceeding against you.
Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, any Work Order, the Site, or the Services—including the validity, scope, or enforceability of this arbitration provision—that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for non-consumer disputes) then in effect. The arbitration will be conducted in Tarrant County, Texas, or by video conference, before a single arbitrator. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs this provision; to the extent state law applies, the Texas Arbitration Act (Texas Civil Practice and Remedies Code Chapter 171) applies. The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. Arbitration filing and arbitrator fees will be allocated as provided in the applicable AAA rules; for consumer disputes, the Company will pay all AAA fees exceeding the consumer’s share under those rules.
Small claims exception. Either party may instead bring an individual claim in a Justice Court (small claims) in Tarrant County, Texas, if the claim is within that court’s jurisdictional limit and is brought on an individual basis.
Lien and collection exception. Nothing in this Section prevents The Door Fixer from filing, perfecting, or foreclosing a mechanic’s lien, or from seeking provisional or injunctive relief in court to protect its rights, pending arbitration.
CLASS ACTION WAIVER. YOU AND THE DOOR FIXER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one person and may not preside over any form of class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and litigated in court, with all remaining claims proceeding in arbitration.
JURY TRIAL WAIVER. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND THE DOOR FIXER EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.
Opt-out. You may opt out of this arbitration provision by sending written notice to info@thedoorfixertx.com within thirty (30) days after first accepting these Terms, stating your name, address, and that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
18. Governing Law and Venue
These Terms and all Work Orders are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, and by applicable federal law. Subject to Section 17, the state and federal courts located in Tarrant County, Texas will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction and venue in those courts.
19. Electronic Communications and Signatures
You consent to receive communications from us electronically, including by email, text message, and through the Site, and agree that such communications satisfy any legal requirement that communications be in writing. Estimates, Work Orders, Change Orders, and these Terms may be accepted and signed electronically, and electronic signatures, click-to-accept actions, and text-message or email approvals have the same legal effect as handwritten signatures under the Texas Uniform Electronic Transactions Act (Texas Business and Commerce Code Chapter 322) and the federal E-SIGN Act. Text messaging is subject to the terms in our Privacy Policy.
20. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, epidemic, labor disputes, supplier or manufacturer failures, shipping delays, material shortages, governmental actions, utility failures, or acts of God. In such events, the time for performance will be extended for a reasonable period, and we will communicate with you about revised scheduling.
21. Termination and Suspension
We may suspend or terminate the Services or your access to the Site if you breach these Terms, fail to pay amounts when due, provide false information, or engage in abusive, threatening, or unsafe conduct toward our personnel. If we terminate for your breach, you remain responsible for payment for all work performed and materials ordered through the date of termination, plus any applicable cancellation charges for special-order items. Sections 7, 8, 10, 12, 13, 14, 15, 16, 17, 18, and 22 survive termination.
22. General Provisions
Entire agreement. These Terms, together with our Privacy Policy and any applicable Work Order and Change Orders, constitute the entire agreement between you and The Door Fixer regarding their subject matter and supersede all prior or contemporaneous understandings.
Amendments. We may revise these Terms at any time by posting the updated version on the Site and updating the “Last Updated” date. Changes apply prospectively to Services requested after the effective date of the change; a Work Order remains governed by the Terms in effect when it was accepted. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms or any Work Order without our written consent. We may assign our rights and obligations, including to a successor of our business, and may use licensed and insured subcontractors to perform any portion of the Services while remaining responsible to you for the Services.
Independent contractor. We are an independent contractor and not your employee, agent, or partner.
Notices. Notices to us must be sent to the address or email in Section 23. Notices to you may be sent to the email, mailing address, or mobile number you provided.
Headings. Section headings are for convenience only and do not affect interpretation.
23. Contact Us
Questions about these Terms, our Services, or a warranty claim may be directed to:
The Door Fixer LLC
Mailing address: 305 Oak Shadow Cir., Bedford, Texas 76021
Email: info@thedoorfixertx.com
Phone: 817-928-0576